Refund Policy

Digital goods

Paid ChinaCopilot products (for example Contract Audit Pro and Relocation / lodging PDF unlocks) are digital goods delivered immediately after checkout via Lemon Squeezy.

Our standard

Because unlocks and generated outputs are delivered instantly, all sales are generally final once access is granted on your device or account.

If checkout charged you but unlock clearly failed (for example broken success URL or missing entitlement after a confirmed payment), email support@chinacopilot.app within 7 days with your Lemon receipt. We will repair access or arrange a refund through Lemon Squeezy when the failure is on our side.

What we typically cannot refund

Change of mind after a successful unlock, dissatisfaction with AI risk notes that you disagree with, or travel outcomes that differ from checklists.

Duplicate purchases: contact us; we may consolidate access rather than refund every duplicate.

How to request help

Email support@chinacopilot.app with: product name, purchase email, Lemon order ID, and a short description of the problem.

Chargebacks: please contact us first so we can resolve access issues without a dispute.

Merchant of record

Lemon Squeezy processes payment and may apply its own refund or dispute rules in addition to this policy.